CRE Secure FAQs
Q: How do I get a CRE Secure profile setup?
Q: Can you help me fill out my profile for CRE Secure?
Q: I am having a problem setting up a payment page in my shopping cart, can CRE Secure help me?
Q: When I log in to the website, why do I see,’Your Profile Status is Pending’?
Q: On my CRE Secure profile, in the box that asks for authorized websites, what do I put in that box? Can I input multiple domains?
Q: How do I setup my gateway in my profile?
Q: What are the gateways that you currently support?
Q: Will your product work without an SSL certificate?
Q: I am using CRE Secure and see "preparing (CRE Secure)" as an order status, what does that mean?
Q: Is my shopping cart software compatible with CRE Secure?
Q: How much does the CREsecure service/product cost?
Q: What methods of payment do you accept?
Q: Is CRE Secure a validated PCI compliant payment application?
Q: Is CRE Secure a payment gateway?
Q: My hosting company says they're PCI Compliant, so why do I need CRE Secure?
Q: Do you support gateway tokenization?
Q: Does CRE Secure have tokenization?
Q: How do I get a CRE Secure profile setup?
A:Under the ‘Get Started’ toolbar at the top of the website, simply click the ‘Create New Account’ link and you will be presented with a short form to fill out. Once completed, you will have a working account that will transactions to be run almost immediately.
Q: Can you help me fill out my profile for CRE Secure?
A: We have created a support page to walk you through the profile creation process. If you are having any trouble or questions during the profile creation process, please feel free to contact our support department by either Live Chat or E-Mail.
Q: I am having a problem setting up a payment page in my shopping cart, can CRE Secure help me?
A: In the Hosted Payment Page(HPP) integration guide [Download], we provide a Merchant Payment Template Page, which can be found on page 14. Unfortunately, we do not assist with building custom pages on a customers website.
Q: When I log in to the website, why do I see,’ Your Profile Status is Pending’?
A: The account status of ‘Pending’ means that your profile is not fully configured. Once you have entered relevant data in all fields of the gateway and connection information sections, your profile will automatically be set to ‘Active’ and you can then start running transactions.
Q: On my CRE Secure profile, in the box that asks for authorized websites, what do I put in that box? Can I input multiple domains?
A: Authorized websites field is where you enter your domain/website that will be accepting and processing credit cards. Yes, you may enter multiple domains/websites.
Q: How do I setup my gateway in my profile ?
A: Under the ‘Gateway Information’ tab of your account, you will be presented with a drop down menu listing all of the gateway providers that we integrate with. Simply choose your provider and the required information fields will display for that specific gateway. In order to get your gateway setup properly, you will need to fill out these fields with information provided from your gateway. These bits of information can include a username & password, API tokens, Merchant ID, etc
Q: What are the gateways that you currently support?
A: We currently integrate with the following gateway providers:
Authorize .Net
Chase Paymentech Orbital
Elavon
First Data
Global Transport Payments
Litle
NMI
Orbital Enterprise
PayLeap
PayLeap 2.0
PayPal PayFlow Pro
PayPal WPP
SagePay
SkipJack
TSYS Transit
USA ePAY
eProcessing Network
Q: Will your product work without an SSL certificate?
A: No. The merchant website needs SSL encryption in order to post to our service, as well as have the merchant website’s custom style sheets (CSS) incorporated into the HPF/HPP.
Q: I am using CRE Secure and see "preparing (CRE Secure)" as an order status, what does that mean ?
A: The “preparing (CRE Secure)" status means that someone has attempted to place an order with your site, but the transaction did not complete.
Q: Is my shopping cart software compatible with CRE Secure?
A: The current list of shopping carts that are compatible with CRE Secure are below.
Q: How much does the CREsecure service/product cost?
A: Our pricing structure is as follows:
Q: What methods of payment do you accept?
A: We accept Visa, MasterCard, and American Express.
Q: Is CRE Secure a validated PCI compliant payment application?
A: CRE Secure is validated to be Payment Card Industry Data Security Standard (PCI-DSS) compliant. CRE Secure is a service provider with a single, outsourced payment platform that our customers use to capture, transmit and store cardholder data. As we capture, process and store cardholder data, we as a company are subject to PCI-DSS. CRE Secure is validated by Visa to be in compliance with PCI-DSS regulations. Proof of PCI-DSS compliance can be found on Visa.com list of validated service providers (http://usa.visa.com/download/merchants/cisp-list-of-pcidss-compliant-service-providers.pdf).
Q: Is CRE Secure a payment gateway?
A: No. CRE Secure is a secure application that transmits data from your website to the payment gateway.
Q: My hosting company says they're PCI Compliant, so why do I need CRE Secure?
A: While your hosting company may be PCI Compliant it doesn't mean your store and/or shopping cart software is. Find out what your hosting company means when they say they are PCI Compliant. What are they doing to make sure YOU as the store merchant are PCI Compliant?
Q: Do you support gateway tokenization?
A: Yes. Please visit the following link to see a list of which gateways offer tokenizations: http://www.cresecure.com/pages.php?CDpath=5_41
Q: Does CRE Secure have tokenization?
A: Yes. Please refer to the following page for an explanation of CRE Secure Tokenization Solutions. http://www.cresecure.com/pages.php?CDpath=20_84
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